• How can I contact E-Garderobe?

  You can contact E-Garderobe via phone or e-mail. We will answer your question as soon as possible.Some readers

• How to verify product condition ?

  New - Unused product with attached labels, original box or a duster bag. Very good - used product with no significant signs of use, flaws and defects. Good - a product with small signs of use.Few readers

• Are there any additional fees for the seller?

  The seller may be obliged to cover an additional costs in case if a posted items will be in a different condition that has been shown on the pictures posted during the 1st stage of product verification. The seller will be obliged to cover the cost of the return shipping.Few readers

• What products can I post to sale at E-Gardeorbe?

  At E-Garderobe you can sell new or used dresses, shoes and accessories from high-end designers and brands.Few readers

• How can I sell my products at E-Garderobe?

  Go to www.e-garderobe.com, then click on the "Sell" tab in the upper right corner of the page. Create an account and complete all information about the product. Take pictures of the product to go through the first stage of verification and wait for confirmation from our side. After receiving a confirmation e-mail, you can use the option of shipping items via DHL or drop off the items directly to our Showroom in Warsaw. If you picked the DHL courier option, you will receive an email confiFew readers

• Can I return an ordered product?

  Purchased products can be returned within 14 days from the date was received. Returned products can not be worn or used and all the security tags have to be attached. The product must be returned to E-Garderobe in the same condition as it was shipped to the customer. Make sure to pack your return package in a secure way so it will not get any product damage during the return shipment. The product return will be only accepted if all of the above conditions are met.Few readers

• Is it possible to drop off verified items directly to E-Garderobe Showroom?

  Yes, it is absolutely possible to bring all verified items for sale directly to the E-Garderobe Showroom. Our showroom is located at Mokotowska 45/7, 00-551 Warsaw. You can drop off your items from Monday to Friday from 11:00 am to 7:00 p.m.Few readers

• How can I contact E-Garderobe ?

  You can contact E-Garderobe by phone or e-mail. We will answer your question as soon as possible.Few readers

• What is courier company that E-Garderobe uses to send a purchased items and what is the shipping cost?

  We understand that the product delivery requires more than just transporting a package from point A to point B. That is why E-Garderobe uses DHL's secure courier services. Each delivery is fully insured and safely delivered straight to your home, office or hotel. The cost of shipping and insurance is 25 zł.Few readers

• When will I receive a refund for my return?

  The refund will be credited to your bank account no later than 14 days after receiving the product back at E-Garderobe. Returns will be only accepted if they meet all the conditions listed in the "Can I return my ordered product" tab.Few readers

• What is two-step product verification?

  E-Garderobe ensures that all products on our platform are original via two-stage verification of product. We carefully check each item in terms of its authenticity and compliance with the description given by the seller in the offer. Each seller is required to send detailed photos of the products, internal tags, proof of purchase or certificate. If the product does not meet with all the information mentioned above, it will not pass the first stage of product verification and it will be not aFew readers

• What if the purchased item won't fit

  At every product tab, you can find all product dimentions and detail description. If the purchased item does not fit - you have a right to return it within 14 days from the date of purchase.Few readers

• How is E-Garderobe checking the authenticity of the products ?

  At E-Garderobe, we do two-stage product verification, where the product is thoroughly checked by our experts. E-Garderobe team has many years of experience working with high-end brands and designers from all over the world. As an experts in the fashion industry, we are the only platform who has introduced two-step product verification. Our experts carefully check product certificates and purchase receipt. You will not find any unverified products on our website.Few readers

• Can I make any changes on already listed sells products ?

  In your user account, you can view all the information and prices of the listed products. After passing the two-stage verification, when your products have been listed on our website, you cannot make any edits or changes. If you want to make any changes to already listed product, please contact our customer service department via phone or e-mail.Few readers

• Are the products on E-Garderobe.com original?

  Yes, each product that is posted on our platform goes through two-stage verification, where we carefully check its authenticity. We also check the certificates of authenticity of each product listed on the platform.Few readers

• How to set the sale price of the product?

  The price of the product is determined by the seller listing the product on our platform. If the seller price significantly exceeds or deviates from the market prices, our team will contact you by e-mail or telephone. Keep in mind that an attractive selling price will give you a chance to sell your item faster.Few readers

• I offered a lower price for the product purchase and it was accepted. How long will I be able to buy the product at a lower price?

  Your lower price offer will be available for purchase for 48 hours from the moment of its acceptance. After 48 hours, the price returns to the price quoted by the seller.Few readers

• How to prepare a verified product for shipping to E-Garderobe?

  Please send all the products in an original packaging and with all necessary proof of purchase or receipt. If your product has a certificate please include it in the package.Few readers

• How long does the product shipping take?

  The order will be shipped to you within 3 business days.Few readers

• What payment methods can I use to purchase a product at E-Garderobe?

  Secure payments at E-Garderobe are handled via PayU. We offer fast and secure payments in the online store via electronic bank transfer, BLIK (credit, debit) card payments, as well as buy now pay via Paypo and Twisto.Few readers

• Do I have to open an account to sell items at E-Garderobe?

  Yes you need to open an account to sale items at E-Garderobe. Each seller is required to register an account using our online form. You can access it by clicking at the "Register" button, located on the top bar of the home page. After creating your account, you can start selling your items right away.Few readers

• Can I use my courier company to send verified products to E-Garderobe?

  For the safety of your items and to minimize the risk the package lost, all shipments are handled and monitored via the E-Garderobe DHL account. Each of the shipment is insured and risk-free.Few readers

• Is my data visible on the product I am selling?

  Our website does not provide any information about the seller. Your data is completely anonymous.Few readers

• What do I do when I can't find a name of designer or a brand that I would like to sell ?

  At E-Garderobe we sell products of famous designers and brands. If you can't find the name of the designer or brand in our list, select the "Other" option and wait for the 1st stage of verification to be approved.Few readers

• What will happen to the product if it does not pass the two-step verification?

  If your product does not pass the 2nd stage of verification, our team will contact you by email or phone. The product that does not meet with E-Garderobe standards will be send back to the seller. The seller covers the cost of returning product via DHL.Few readers

• Is it possible to pick up my order from E-Garderobe showroom ?

  Yes, you can come to E-Garderobe showroom and pick up your order. It takes 2 business days for us to prepare your order. You can come to our showroom to collect your oder from Monday to Friday from 11:00 am to 7:00 p.m.Few readers

• I am worried about a possibility of a low quality of purchased item

  You do not have to worry that the purchased product will be different from the description or photos. Our quality control team carefully checks condition and quality of all items. Possible defects or flaws are listed in the product description, photos and videos. E-Garderobe only accepts high-quality items from well-known brands and designers from all over the World.Few readers

• Does E-Garderobe going to use my product pictures on the website ?

  No, your pictures are only post to view and verify the product during the first stage of the product verification. Our team will take care of all the professional pictures and videos that will be posted directly at E-Garderobe website.Few readers

• My product has passed 2-step verification, when my product will be posted on the website?

  Our team takes 7 working days to do a professional photos and videos of your products. As soon as we are done with pictures and videos, we will post your products on the website.Few readers

• What condition is qualifying my item for sale at E-Garderobe platform ?

  At E-Garderobe you can sell new and used items from high-end designers and brands. All products must have intact internal labels, be clean, free of stains, odors and defects. If you have a receipt, certificate or other proof of purchase, please include it in the package. If you sell shoes or accessories, please pack the items in the original box or duster bag. When it comes designer dresses, we do not accept tailored products.Few readers